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Robert Watts - Lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I came off the phone call shaking, A lady Teresa! Or something similar was rude and abrupt from start! I explained I was in remission from a bad disease but always worked full time and will when I'm finished recovery. A raised voice shouted over mine while I was explaining my current landlord and estate agents are helping me find a new home and putting the deposit down for me as I've put new carpets in the house, trying to explain how good of tenant I have been! I heard a loud voice dictate on a rude manner what is needed to rent a house, obviously knowing what is needed as I explained what I've just put above! This literally put me off instantly on wanting to even use this company now. I explained to the lady she made me feel and I ended the phone call! Shaking and crying because let's face it house searching is hard for a start. I'm utterly disappointed I've even had to write this, but surely the managers aren't allowing their staff to be like this. If this is how this lady treats people who have just fought to live on calls I don't feel customers will be rushing as alot of people have illnesses since the forced covid vaccines! Regards

Reply from agent

We are sorry you so upset Kate and this was obviously not our intention. Teresa is one of our most helpful and experienced staff members so we are very surprised however we will look into this and come back to you shortly. We have looked into this now and again we are sorry you felt you need to leave such a poor review and sympathise with your condition and situation. However a manager was sat in the same office whilst this conversation was taking place and we have to disagree completely that raised voices were used and you were spoken to in what you felt was such a poor manner. Teresa simply explained how our procedure worked but unfortunately you didn’t want to accept this. We do however wish you luck finding in finding a new home.

Contact details
Lettings Phone:

01274 876863

Lettings Email:

lettings@robertwatts.co.uk

Opening hours

Unknown

Address

Lion Chambers, 63 Northgate, Cleckheaton, West Yorkshire, BD19 3HZ, North West, UK, BD19

Robert Watts Estate Agents was established in 1979 and is a family run concern with all three children of the founder currently working within the business. We have a staggering 450 years combined experience in the industry throughout our dedicated 40 staff. We have sold over £340,000,000 of houses in the past 5 years and manage over 800 houses.

Our team

No team information available

Association of Residential Letting Agents
NALS
Property Ombudsman Lettings
Royal Institution of Chartered Surveyors
onthemarket
rightmove

No marketing information available

No awards information available

No marketing information available

No awards information available