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Archer and Co

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Great quality service and a higher price than we had hoped for. My sister and I were looking to sell our family home after we inherited it from our parents and rented it out for a few years. Our father bought the house fifty years ago and it was our only family home so it meant a lot to us to sell it as well as we could. We needed an agent who understood this and would guide us through the process. We received good advice about preparing the house for sale and the best way to market it. The emphasis was on understanding the house's appeal and the quality of marketing instead of how quickly we could get the house on the market or going for the highest possible price. The team did lots of viewings with many interested parties which was greatly apprecaited. This led to us achieving a higher overall price as we had a few offers well over the guide price which moved us on to final offers. We feel we did a good job selling a home we care a lot about and we were very happy with the price. All the team at Archer and Co were very helpful and responsive. Archer and Co can cost more than other estate agents but for the quality of service and for marketing which may get you a higher price overall we would definitely recommend them.

Reply from agent

Adrian I just want to take a moment to thank you again for choosing us to sell your family home and for leaving this great review. I know this was an extremely tough sale for you and a big decision for you to make given the circumstances but you were a pleasure to work with throughout. I'm so happy to hear that our strategy achieved you a better result than you were hoping for. This why we invest so much of our time and money into marketing to get these exact results for our clients so thank you again for investing your trust in us with the sale of your family home. I hope you both are keeping well and wish you both the very best for your future.

5.00 /5
10.02.2021

Huge thanks to all the staff at Archer & Co Chepstow for their professional service during the recent sale of our property. Highly recommended.

5.00 /5

Super helpful staff, great company.

5.00 /5

Great Service from start to finish. Jill was brilliant!

Reply from agent

She is brilliant indeed! Thank you for this great feedback.

5.00 /5

A professional and enthusiastic approach to selling our property from start to finish. We highly recommend Archer & Co.

Reply from agent

Thank you for the awesome feedback!

5.00 /5

Unfortunately an awful start today.I phoned early today to arrange a viewing,e mailed later in the day.No response or acknowledgment from anyone.Time frames are tight for me at the moment so I need to get the ball rolling. Maybe would have been quicker if I wrote enclosing a stamp addressed envelope. Friday 21st I am to amend the review I posted yesterday..what a difference a day makes. I received a phone call from Alex apologising for the lack of returned calls or emails yesterday.It appears their phone system was down for the day as well as the e mails.Alex couldn't have been more apologetic or helpful,so based upon there being a genuine problem I am happy to amend the previous rating.I now have my viewing appointment booked for next week,which was all I wanted. I suppose the learning point is what contingency plans are in place if there is a phone,computer failure. Here's to moving forward positively.

Reply from agent

Sean I'm glad we managed to get around the issue so thank you for giving us an opportunity to overcome the technical issue and to regain your trust. We now have plans in place to stop this happening again!

5.00 /5

We came to the area a few weeks back to view a few properties as we are moving to the area later this year and I must say these guys were by far the most accommodating. We could only view on the weekend and we were able to book viewings for Saturday and Sunday whereas other agents couldn't fit us in as they wernt open or we had to view with the owners which we don't really like doing. I forget her name but the lady who showed us around was friendly and did her best to answer any questions!

Reply from agent

Awesome feedback! It was Jen who showed your around so we will pass on your feedback to her and the rest of the team.

5.00 /5

We recently purchased through Archers and were particularly impressed by the aftercare (managed by Gill) following agreement/MOS. Gill regularly updated, acted as a conduit between the seller and I, and delivered outstanding customer service levels considering we weren't technically the customer. Every estate agent should have a Gill!

Reply from agent

Stuart thank you for the amazing feedback!

5.00 /5

From initial enquiry with Archers I was impressed with there level of service and genuine care towards there customers needs. Throughout the whole process they have been amazing, especially Gill who is so efficient and knowledgeable on every aspect of the industry. They are more expensive than most but they are worth every penny as they get the job done in a very swift and professional manner, nothing is left unchecked and I wouldn’t hesitate to use them again, fully recommended!!!

Reply from agent

Craig thanks for being a great client and for the awesome feedback. We hope your are now settled into your new place.

5.00 /5

We sold our house through Archer & Co and couldn’t have been more impressed. In every aspect of the move they were there to help and went above and beyond what I’ve experienced with other estate agents. Professional and friendly with plenty of good humour, they turned what could have been a very stressful experience into something of a breeze. I can’t rate them highly enough; from the quality of their brochures to the expert local knowledge of the staff. 10/10.

Reply from agent

Thank you for taking the time to leave us with a 5 star review!

Contact details
Sales Phone:

01291 626262

Lettings Phone:

01291 626262

Lettings Email:

chepstow@archerandco.com

Opening hours

Unknown

Address

30 High Street, Chepstow, Wales, NP16 5LJ, UK, NP16

About

We are a family-run estate agency business, who have been proudly living and operating in the area for nearly 40 years. With a genuine and invested love for the local community we offer a highly personal and quality service for each and every client. We are confident in our friendly and honest approach and enjoy forging fantastic working relationships with everyone we work with. Traditional estate agency is at our core, but as a newly established and dynamic team, we are excited to adapt to current trends and are constantly evolving to fit the fast paced world we live in now. From arguably the most important purchase of your life – your first home, through to family houses and sprawling country estates, we are not defined by the properties we sell but rather by the way in which we work. With a dedicated team focussing on providing our clients with the best possible service we consider ourselves experts in our field with a highly informed knowledge base and in depth understanding of the property market in our area.

Our team

No team information available

Relocation Agent Network

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No awards information available

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