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Robinson Michael & Jackson - Chatham & Rochester

Robinson Michael & Jackson - Chatham & Rochester

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Fantastic customer service from Angela, Mark and Brigette. Just completed on a property and during the process they were very supportive and keep us updated as well as work to move the process along. Would be happy to use their service in the future.

4.00 /5

Angela at Robinson, Michael, Jackson became my go-to advisor when selling my house and buying another property. The process entails lots of information being passed around in different circles which may not be fully understandable to the principal customers. No knowledge of what is going on frustrates customers and leads to wild speculation, over many weeks. Very annoying !!! Angela's expertise in the industry calmed the way through this difficult period.

4.00 /5

"Excellent service, highly recommended, very friendly staff......

4.00 /5

I was delighted with the service & attention received from RMJ. It was a difficult sale. Three buyers came and went. All the staff persevered. Angela Schoeffer was on my case and after a year of waiting for exchange and completion buyer number four came through. I am most grateful for the optimism (particularly of Angela) that kept me sane!!

2.00 /5

Dont appreciate the multiple unsolicited marketing letter through the post asking to sell with you.

Reply from agent

Hi Jermaine it’s a shame you didn’t get in touch so we could of sorted this for you. Please email me your address and I will be happy to remove your details. Mark.franklin@robinson-jackson.com Hi Jermaine we have still not heard from you. Can you please get in touch so I can remove your address. If you don’t you will receive further post in the future. Mark.franklin@robinson-jackson.com

1.00 /5

I am disappointed with how we were treated in regards to making an offer with absolutely no communication.We had to chase this agent who lied to us and kept us hanging on for six days whilst we were in the dark.I have nothing good to say about this agent...You make an offer you don't want to chase the agent yourself in a negotiation process...A negotiation process which is so poor and six days later to find out its a no....As people who really wanting to give any stars because right now six days of waiting for a reply basically a no is disgusting.

1.00 /5

Not happy at all with the Service they had a property up for sale literally three days didn’t give us a chance to view it Mark said he will call me on Monday didn’t receive no call went down on Tuesday to chase them up about the property , they said the property was sold , it doesn’t make no sense , they should give other people chance to view the property , not just sold it in three days never mind something come up better Next time , Robson should give people a chance 😡 If the property was full to you , you could still squeeze people to view the house , i don’t think it’s fair that you didn’t want to chat to us for long , if you want to remove us off the mailing list it’s up to you

Reply from agent

Hi Jay - the property you wanted to see was in such high demand as we mentioned to you we were fully booked for our viewing allocation. I offered you the chance to see it If there was any cancellations but there was none I’m afraid. The seller wanted to make a decision after the weekend and let us know of their acceptance of an offer on the Tuesday which is when I spoke to your partner and advised the property has gone under offer. I hope we get a chance to see you again but understand you want me to remove you from our mailing list. I appreciate that at these times it’s very hard to buy a property as competition is so fierce, but again we are happy to offer help in the future. Thank you Mark RMJ

1.00 /5

Have not been messaged back regarding a valuation on my property. So not good was wondering if they are conducting valuation??? Obviously not desperate to sell properties. So no review possible

Reply from agent

Hi Simon, there must have been a glitch! Unfortunately, we have no record of you contacting ourselves and have an overflow team to never miss a call. We are certainly very keen to assist you with regards to arranging a free valuation if you are considering selling. Please contact me on 01634 880888 or mark.franklin@robinson-jackson.com and I will be happy to arrange this for you personally.

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Address

22B Military Road, Chatham, ME4 4JA, UK, ME4

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