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Robinson Jackson - Ebbsfleet Garden City

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

We had Beth show us around a property, she was very informative, friendly and very helpful

Reply from agent

Many thanks for taking the time to leave a review for Beth. It's much appreciated. Kind regards, the RJ Ebbsfleet Garden City team.

5.00 /5

Had a lovely viewing with Beth. She showed 2 properties that suited our requirements.

Reply from agent

Many thanks for taking the time to leave a review for Beth. Kind regards, the RJ Ebbsfleet Garden City team.

5.00 /5

I have viewed a couple of properties with Beth Ivory, and she has been very professional throughout. She is knowledgeable about the properties, approachable, and always happy to answer any questions or signpost to the office for the next steps. Overall, I would highly recommend Beth and Robinson-Jackson — they offer a great selection of quality properties and provide an excellent service.

5.00 /5

lovely viewings thank Beth . thanks

Reply from agent

Many thanks for taking the time to leave a review for Beth. Kind regards, the RJ Ebbsfleet Garden City team.

5.00 /5

The sales team that we had were absolutely excellent Amanda and Joe done an amazing job. They found us a buyer quickly, which was extremely good. But on the downside, we was told that the buyer was ready to go straight away. This turned out to be untrue. As we like to found out that the buyer was in a chain of five. However, I don’t blame the sales team for this, We started having problems once it went onto the progress which we found very stressful. We was not kept up-to-date on information. I had to personally call or email to get any information. It was not voluntarily given over to us. The whole operation should’ve been transparent. We was constantly told by the progress we are only waiting for one enquiry and as soon as that inquiry was answered, she would come back to us and say oh no, sorry we are waiting for another inquiry. Then we were told three months into the sale that the buyer wanted to get a survey on the property which is quite normal but not at this late stage. This should’ve been done at the beginning of it and should’ve been pushed by the progress. Once that was done, we found out that there was a management pack needed from our buyer, Again, this should’ve been highlighted at the beginning of the sale. We was on the brink of pulling out of this sale as it was not going well and we was now into it six months from start to finish. Fortunately, for us the progress what was deal with us? Went on jury service did not inform us that she would be out of the office no communications at all.. But this turned out to be a blessing in disguise, as the sale of our property was been taken over by by the maids don’t Offic the progress there Jody seems to have picked things up contacted solicitors contacted as other estate agents and rest straight in and sorted the situation with ease. We was always told by our original progress or no I’m sorry we don’t have nothing to do with the solicitors. They just do their own thing. So I don’t really know how they could call this service as a progressive if anything I think she delayed the whole process and caused unnecessary stress. Ask for a recommendation I have mixed feelings on this, but I’m sure you could make your own mind up after reading this. But the actual sales team, I could not fought in anyway. And the progress who took over from the one we had Jody from the Maidstone office was absolutely excellent.

Reply from agent

Thank you for taking the time to share such a detailed review. While we’re very pleased to hear that Amanda, Joe, and later Jody provided excellent service and supported you effectively, we are genuinely sorry that parts of the process caused you stress and frustration. Your experience during the progression stage clearly did not meet the standard of communication and transparency we aim to provide. Being kept fully informed is essential during what can already be a complex and emotional process, and we regret that this did not happen consistently for you. We also understand how delays, unclear updates, and unexpected issues—such as the late survey and management pack—added unnecessary pressure. This is not the level of service we strive to deliver. We appreciate you highlighting both the positive and negative aspects of your experience. Your feedback is extremely valuable, and we will be reviewing the concerns you’ve raised to ensure improvements are made and that this does not happen again. Thank you once again for acknowledging the efforts of our sales team. If you would like to discuss your experience further, please feel free to contact us directly — we’re here to help and would welcome the opportunity to speak with you. Kind regards, the RJ Ebbsfleet Garden City team.

5.00 /5

My contact with Robinson and Jackson Ebbsfleet has been great! Beth was wonderful in supporting with looking at potential properties and really enthusiastic and helpful in answering my questions

Reply from agent

Thank you so much for your kind review! We’re delighted to hear that Beth provided such enthusiastic and helpful support during your property search. She’ll be thrilled to know her efforts made a positive difference! Kind regards, the RJ Ebbsfleet Garden City team

5.00 /5
Reply from agent

Many thanks, Grace! We appreciate the 5* review. Kind regards, the RJ Ebbsfleet Garden City team

5.00 /5

Met Beth today to show us around a property in Ebbsfleet. She was very friendly. She gave us lots of information about the local area. Good tour of the property. Thanks again.

Reply from agent

Thank you for your lovely feedback! We’re delighted to hear that Beth provided a friendly and informative tour of the property and local area. She’ll be thrilled to know you appreciated her guidance. Kind regards, the RJ Ebbsfleet Garden City team

5.00 /5

Great viewing work Beth today. Loved the property!

Reply from agent

Thanks very much for taking the time to leave a 5* review for Beth. We really appreciate it! Kind regards, the RJ Ebbsfleet Garden City team

5.00 /5

Lovely property viewing in Swanscombe with Robinson Jackson, our agent Abi was so friendly, answered all our questions and made the experience really lovely.

Reply from agent

Thank you so much for your kind words! We’re thrilled to hear that our staff made your property viewing such a positive experience. We're delighted to know her friendliness and support were appreciated! Kind regards, the RJ Ebbsfleet Garden City team

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67 Cherry Orchard, Castle Hill, DA10 1AD, UK, DA10

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