Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your experience as a first-time buyer has been made easier by the support of our team so far. Buying a home can feel daunting, so it’s great to know that our clear communication and professionalism have helped you feel more confident throughout the process. It’s especially nice to hear your kind words about Joe. We’re glad he was able to keep you well informed, remain approachable, and support you patiently during the viewing process. We will be sure to pass your feedback on to him. Thank you again for your recommendation and for choosing Robinson Jackson. We wish you all the best as you move towards completion. Kind regards, the RJ Ebbsfleet Garden City team