Brace yourselves... So far, our experience of RJ have been abysmal. We found the house that we wanted to buy, of which they were the estates agent in charge of selling it. But the house, in fact, couldn't be sold to anyone until the owner or solicitors had the correct paperwork, in this case, the Help To Buy Redemption Statement. We are nearly 16 months into the process and STILL NOTHING!! Imagine how angry we are! At that time, our baby hadn't arrived yet, now he is over 1 year old and we are still waiting!! We get very little communication from the "progress team", we literally have to message 2 to 3 times a week and mainly the only responses we get back are "I will chase up for you now and get back to you". It is 50/50 if they actually get back to you. I will update this again when we actually get the house that we have been after, or we give up on the process completely The process started: May 7th 2024 The process ended: TBC