Dear Pauline, Thank you so much for your kind words, I am delighted that we gave you the service we strive to offer all of our customers. We all wish you the very best for tomorrow and hope that you settle happily in your new home! Fleur & all at Hunters, Carshalton x

Dear Stuie, thank you for taking the time to review our service. We are very grateful for your feedback and value your comments. Kind regards, the Hunters Carshalton team.

Dear Enock & Tash, Thank you so much for leaving you feedback, we are very grateful and delighted that our hard work is recognised! I wish you all the very best and would love to be of assistance again in the future. Kind regards, Fleur

Thanks for leaving us a rating Myles. I see that you viewed a property with us. Do feel free to contact me and let me know how we could have achieved 5 stars from you. Fleur

Dear Maria and Victor, Thank you for your positive feedback and for renewing with us this year. We look forward to our many years of good service ahead of us. Sally and the Hunters team.

Hello Christian. I'm Lauren's manager and I'd like to set this straight. I'm very sorry you feel the need to leave us a bad review. This morning we received a holding deposit for the property you were going to view. Once we receive a holding deposit we take the property straight off the market. Lauren has left 2 messages on your mobile today to let you know the viewing couldn't go ahead and it's not her fault you didn't get the messages. Sorry again that you feel you had a bad experience. Fleur

Hi Lucius, we respond to all Google reviews especially negative ones. We've searched our database and have no record of you, perhaps you have the wrong agent? Please feel free to call the office and we will happily investigate whether you've had any contact with us. Fleur

This unexplained one star review is from current tenants of ours. As there were no comments, Fleur called and emailed Andrei to see what his reasons were. It turns out that his Wife, Mariana locked herself out and asked to borrow our management keys. Please see emails below:- To the tenants from Fleur - Dear Andrei and Mariana Further to my conversation with Andrei just now, I want to state again how upset I am that you have left Hunters a 1 star review on Google with no comments to explain the review. As Andrei just stated to me, the review was intended to be targeted at Aimee rather than the rest of the Hunters team but you must understand this affects our business and not Aimee directly. We lent you our set of property keys purely as goodwill as this is not something we have to do. We could have told you to change the locks or wait for Andrei to get home from work, but we didn’t – we agreed to HELP YOU. By helping you, we have lost out. Aimee explained to you that the keys must be returned by 5.30 which is our correct office policy, if you were unable to return them by that time then she wouldn’t have been permitted to release them to you. I understand that you asked for Aimee’s home address to return the keys later, I find this quite wrong, to ask for the home address of a young employee. To meet our insurance terms, the keys must be held in our coded cabinet – not overnight in somebody’s home. It is a shame that you have felt the need to taint our ongoing relationship, when instead you could have waited to discuss the matter with me this week. Kind Regards, Fleur. The tenants responded with:- as I said with you. Mrs. Fleur. she spoke aloud to my wife. First of all, she has to be polite when talking to clients. even if we are immigrants and do not speak English well. and when you want to help a person do it with respect. but not out loud. and if I wished I could leave as a commentary the whole situation that was. You want? when I help a man on the road or elsewhere I do so with great respect. if I want to help. but I do not speak to him aloud and gesture with hands. Aimee has worked in the Carshalton office for over a year now and has received numerous excellent reviews and gifts from many clients. The conversations with Mr & Mrs Cantir were witnessed by colleagues and at no time did she raise her voice or speak with disrespect to these tenants.