I have had the pleasure of working with Hayley on two properties that she fully manages on my behalf and one which she kindly arranged on a let only despite being out of her area, my experience with Hayley is from a landlord perspective and on all three has been consistent ! The properties that are fully managed are not local to me and so I fully rely on Hayleys expertise as an agent to ensure they are in the same condition now as they were when I first started letting them out. She will advise when maintenance is due and ensure any is carried out to the highest standard. The service you receive from Hayley is exceptional and is of the highest quality ! All regular checks are carried out to ensure the property is being looked after by the tenant. She will put the same level of effort into vetting your tenant on a let only as she would fully managed. However I would choose fully managed at all times as it takes all the stress / worry and hassle out of being a landlord knowing that Hayley has everything covered, keeping you up to date on all regulation changes at all times. My tenants love renting from HNC property as they know they can report any concerns or issues 24 hours a day and Hayley will come back to them to resolve. I would definitely recommend to anyone she is over and above any chain based letting agents.