What a fabulous experience! Customer service at its best. I have dealt with Northwood Cardiff estate agents recently regarding an issue with a parcel being wrongly delivered to one of their letting properties. It would have been quite easy for them to ignore my initial email as my problem was totally my fault and I don’t actually use their Estate Agent Services - but this was not the case. Jodie went out of her way to try and solve my problem - she responded to my emails promptly; was polite and friendly and came up with a fabulous solution. Such service - for someone who isn’t actually using their services, has really impressed me. Jodie has reinstalled my faith that there are some fabulous people out there keen to do good. All I can think is how lucky people who use their estate agent services are - as they must be being very well looked after and getting top notch service. If you are looking for an estate agents that really cares about its customers and genuinely want to help no matter what the problem, then Northwood Cardiff Estates Agents is the one for you. And Jodie is undoubtedly an asset to the company.
Northwood - Cardiff
1a/1b Heol Y Deri, Cardiff, CF14 6HA, UK
Claimed branch
Reply from Northwood - Cardiff: We are pleased your experience with Jodie and our team restored your faith in great customer service. It’s wonderful to hear how much you appreciated the care and prompt support, even as a non-client.
About Northwood - Cardiff
Family-owned and operated, Northwood Cardiff are your local estate and letting agents, offering a comprehensive range of services for selling or letting your property, including Northwood’s unique Guaranteed Rent scheme. Our property agents have been assisting people in Cardiff since 2002. We are passionate about property, and our experienced team is dedicated to guiding you through the process of selling, buying, letting, or renting your home in the most successful and stress-free way possible. We take pride in being an active part of our local community, participating in local festivals, sponsoring the local school, and supporting the Rhiwbina litter pickers.
Our team
Cardiff Office
Memberships and portals
Marketing
Awards
