I just want to express how happy I am with Northwood and their entire staffs and my good Landlord. When I moved into their property in Heol Llanishen Fach Cardiff in November 2022, I noticed the fridge door was not closing. I raised this issue with them, they sent a technician to come check it without wasting time. The technician recommended for it to be changed. Northwood changed it and brought in bigger fridge to replace it. I also noticed that one of the windows was not opening. Then sent in a technician to come change all the locks in all the windows and put in new locks. My boiler stopped working the first week I moved in, they sent in a plumber to come fix it for me. They also sent a plumber to me every January to come do the Gas Safety Check on the Gas and boiler. They responded to all the issues I raised and fixed every issue I brought to their attention. After 1 year of staying in the flat, they told me that the Landlord was happy for me to renew at the existing price but I told them I want to buy my own house. They liaised with the Landlord and agreed to put me on a rolling contract where I would only give them 4 weeks notice when my house purchase gets completed. They were very understanding and supportive. They also returned my full deposit to me after I moved out and returned the keys of the flat to them. I have never met a good Estate Agent like NorthWood Cardiff in all my years of renting. They are very polite and respectful and they always want you to have a good stay and experience in their property.