Had a problem with our heating at the property we were renting under Nicholas Humphreys. As university students this can be stressful and scary especially when the temperature outside is already so low during the winter period. However we had great responses and communication from the estate agent, who was in constant contact with us and the landlords. Together they were able to fix the issue within a matter of a couple of days (minus weekend disruptions due to the boiler company being closed). We were kept updated on the issue of the boiler and it was fixed as soon as physically possible.PositiveResponsiveness, Quality, Professionalism