Horrible experience with this agency. The house we moved into was dirty, not cleaned, and everything was either broken or breaking. There was literal faeces under the sofa and lingering pee smells everywhere. We’ve filled in so many reports and nothing was ever fixed - boiler, heating, smoke alarms. After moving out, they tried charging us for all of these existing issues, we had to undergo weeks of complaining and arguing before they gave up. Money grabbing, fake and dishonest agency. To anyone considering this agency: run.