Youngsters in charge. Nice people but communication skills missing

I had a very difficult and disappointing experience buying with this agent. Being charged £65 (non refundable) for an identity check should have rung alarm bells at the start. Propery details were missleading and help from the sales progressor was patchy to say the least, company meeting are more important than speaking with buyers apparently. They did not, even once, answer the phone when I rang. Sometimes returned the call and sometimes didn't. I do not recommend this agent.

I strongly advise against using Miles & Barr. As a landlord, my experience has been extremely disappointing. The communication regarding my tenant's arrears was sorely lacking, and I only received the necessary information after persistently pursuing the matter myself. Furthermore, their email correspondence has been consistently unprofessional and discourteous. The overall attitude displayed by the company gives the impression that they have no genuine concern for their clients' businesses. I would recommend seeking alternative property management services to avoid such a frustrating and unsatisfactory experience.

The initial meeting with the agent was ok, he talked us through the different avenues that we could take and sue to our circumstances we chose to do the auction route, which was meant to be the quickest.That’s where it all went down hill in the three months we were with them we had roughly 10 viewing Izzy and Ollie were lovely, friendly showing people around. We were at home when most of the viewings were happening and found that we had to give the viewers the information that the estate agent or Joe at the auction place should have. Communication was bad, I always had to the chasing and in the end went to another estate agent (Wards) who has sold my house in three days. Enough said !

Really abysmal service in failing to sell the most straight forward transaction you could come across . Customer relations non existent . Unpleasant and unhelpful .

On moving day communication was very poor which resulted in me paying additional costs to removal men as the store closed 3-6pm I was not told this was the case when calling for updates regarding collecting keys to new property . The last call i had made was at 2.40pm nobody mentioned that nobody would be available after 3pm due to training I made numerous calls to try find out what was happening Miles & Barr failed to come back to me until 4.45pm. very frustrating and distressing

This firm are the most inept, unprofessional and borderline dishonest agents I have encountered. …