I had a very difficult and disappointing experience buying with this agent. Being charged £65 (non refundable) for an identity check should have rung alarm bells at the start. Propery details were missleading and help from the sales progressor was patchy to say the least, company meeting are more important than speaking with buyers apparently. They did not, even once, answer the phone when I rang. Sometimes returned the call and sometimes didn't. I do not recommend this agent.