On moving day communication was very poor which resulted in me paying additional costs to removal men as the store closed 3-6pm I was not told this was the case when calling for updates regarding collecting keys to new property . The last call i had made was at 2.40pm nobody mentioned that nobody would be available after 3pm due to training I made numerous calls to try find out what was happening Miles & Barr failed to come back to me until 4.45pm. very frustrating and distressing