Canterbury office has still not supplied a key for our son renting from them over 5 months ago. Very poor service even since we have become involved not returning calls or emails and acting to provide the key as promised! ..... Update- keys were provided yesterday only to discover that neither fitted the room or the front door of the property !!. On a visit to the agent last night keys were promised today but no contact from the agents or customer service...... How can you rent a house for £500 a month yet not be given any keys ??!!

I opted for full management of my property. Earlier stages of the contract was fine and smooth but payment was always late never on time. Then when things broke down in the house, i had replied to their email and told them to go ahead with certain repairs and take payment from the rent. After 1-2 months I get complaints that no repairs was done. After this everything went downhill. The repairs needed stacked up and on top of that I received an email from the lettings telling me that the tenants weren't paying and they apparently were doing 'all they can' to get the money. Outstanding arrears went past £2000+. Meanwhile I was still paying for repairs. I went to their office several times but they weren't helpful at all. Calling them also served no purpose as they would divert you to one manager to another so they would tell you the other is busy or away etc.. Having contacted the tenants, I was told that the lettings weren't helpful to them at all and that they were never in contact much and always late. Since the tenancy was near the end I had no choice but to end the contract and forfeit the outstanding arrears to get my house back. Also the house was is shambles when the tenants left, the kitchen top was nowhere to be seen, the conservatory table and chairs was gone, roof of the garage damaged. All this seemed intentional as I had originally sent the tenants a letter that we will take them to court for the outstanding arrears. However what annoyed me was that the lettings didn't inspect the house when the tenants left, so now i have even more repairs to deal with and pay for. (To post this I had to give 1 star, take a guess what i'd give them otherwise.) OVERALL THE LETTINGS WAS VERY UNPROFESSIONAL AND DISAPPOINTING.

After coming all the way from central London to look at a house that I was booked to look at, you made me wait hours saying how my appointment was not on the system and after we saw the room and we said we were intrested you said you would get back at us. This proved to be untrue as I had to be the one to keep calling for past three days no one got back at me and at this point I still have no where to live and I'm going to uni in about a week, so after calling you on third day you tell me oh sorry the room is no longer available, with no remorse or back up. I'm very angry and upset with this service and it doesn't even deserve one star

We have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when we arrived despite them promising to fix it multiple times. The shower was leaking through the roof which seems to be the only thing which they have fixed. The downstairs shower is still leaking and the handles which were blu taced on have now also came off. We have rang multiple times and they always say they will call back later that day but are yet to actually ever do this. Edit: The house was far from a little dusty when we moved in. There was things left over such as wooden and stone slabs which had to be removed by your contractor (so I don't know how you can say it was just a little dusty), rubbish under tarpaulin and filthy stained bed covers and matress left behind. We never even had outside bins when we moved into the house and had to wait over 2 months for these to be supplied. We have tried being very patient waiting over 4 months for these problems to be resolved. You did come to view the property and my housemate was told here that the problems would be fixed within a week; since then we have been calling for updates but are constantly being told we would get a call back within an hour but this 'call back' has literally never happened.