Canterbury office has still not supplied a key for our son renting from them over 5 months ago. Very poor service even since we have become involved not returning calls or emails and acting to provide the key as promised! ..... Update- keys were provided yesterday only to discover that neither fitted the room or the front door of the property !!. On a visit to the agent last night keys were promised today but no contact from the agents or customer service...... How can you rent a house for £500 a month yet not be given any keys ??!!