Reply from Miles and Barr: Thank you for your 5-star review! We really appreciate your support.
Miles and Barr
14 Lower Chantry Lane, Canterbury , Kent, CT1 1UF, South East, UK, CT1
4.7
994 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
It has been a great pleasure being with John Payne over the past one and half year. The kind of cordial reception and swift response to issues relating to maintenance is top notch The office Staff are very tolerant and easy to approach and they allocate tenants to property managers making it easy to resolve some maintenance issues which is very unique to John Payne. On any day, I will chose John Payne over others
Reply from Miles and Barr: Many thanks Daniel for your 5* review and comments, this has been shared with the lettings and property management team.
John Buckby
Lettings Manager
The process of renting a property with John Payne was seamless and straight forward.. The staff were helpful as well. I would definitely recommend.
Reply from Miles and Barr: Thank you for your feedback. We are so pleased to hear the renting process was seamless and straightforward for you. We really appreciate your recommendation and are glad our team could help.
Absolutely amazing and extremely helpful estate agents. Gave me advice about my flat as it was going to be sold via a different agent, but the buyer didn’t have a mortgage after waiting six long months for them to tell us this. The staff at John Payne helped me when I decided to let the flat instead of selling. Best move I have made. They also gave me advice about a different matter, not relating to this. I would highly recommend them to anyone. It is so refreshing in this day and age to deal with someone who is 100% genuine, friendly and professional, and this goes for everyone who works in the Coventry branch. Thank you for all of your help and support.
Reply from Miles and Barr: Thank you for sharing your experience in such detail—we’re delighted to hear that our team was able to support you through what must have been a very frustrating situation. It’s wonderful to know that letting your flat turned out to be the right move, and we’re so pleased you’ve found our advice and service helpful beyond that too. Your kind words about our Coventry branch mean a great deal to us, and we truly appreciate your recommendation.
Very responsive, very fast processing and excellent service. Very friendly and helpful staffs.
Reply from Miles and Barr: Thank you for your wonderful review! We’re so glad you found our team responsive and helpful.
Excellent service and friendly staff. Got the house we wanted and moved very fast. Hardly recommend.
Reply from Miles and Barr: We’re thrilled to hear you found the perfect home with us! Thank you for your lovely feedback and recommendation
Well; to give a broader context and some background, the man himself, John spent a lot of time at my mortgaged property 2-3 years ago which I was keen to sell and provided invaluable wisdom and guidance on how best to perhaps proceed given my circumstances . Complexities ensued regrettably and fast forward to 2025 I find myself having very slick and professional dealings with the great team, most notably Charlie and Angela at my local branch as i entered the rental market. The team are proficient and to the point certainly never making a mountain out of a mustard seed and have been a joy to deal with. Long may this continue to be the case :)
Reply from Miles and Barr: Many thanks Ciaran for your very kind words and 5* review that has been shared with the team.
We strive to give best advice and support to all our clients, be it Vendors Buyers, potential Landlords or Tenants.
I am so glad the team were able to support you on the smooth transition as you moved into your new home.
I hope you have settled well into the apartment.
John
Lettings Manager
Excellent service throughout ! Friendly , helpful staff , i would highly recommend john Payne estate agents .
Reply from Miles and Barr: Thank you for your kind words and recommendation! We’re so pleased you had an excellent experience with our team.
John Payne were fantastic in helping my partner and me find a rental property. They were responsive, professional, and made the whole process smooth and stress-free. We’re now happily settled in a place we love. Highly recommend!
Reply from Miles and Barr: Thank you so much for your kind words! We're thrilled to hear that you and your partner had a smooth and stress-free experience finding your new home with us. It’s always our aim to make the rental process as easy and enjoyable as possible. We’re so pleased you’re happily settled in a place you love — wishing you all the best in your new home!
Professional service. I would recommend them to look after your assets. In this day and age we need letting agents that know what they are doing and Paynes does. Good job.
Reply from Miles and Barr: Thank you for your kind words and recommendation. We're committed to providing a professional, knowledgeable service that gives our landlords confidence and peace of mind. It means a lot to hear that our efforts are making a difference. We're always here to help look after your assets—thank you again for your support!
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