Supposed to give electric safety certificate but they were unwilling to help. Mark was very rude and dismissive everytime I called. Basically once purchase goes through they don’t care they got their money thats all they care about. Even at the beginning when we was questioning the title of the property they were dismissive about our concerns about it being labelled freehold but it still having a leasehold title. Basically we asked why it wasn’t merged if owner owns both they said who cares. Other than those concerns sale went smoothly.
Reply from Miles and Barr: Dear Tamas,
I am sorry to hear that you felt a member of our team was, in any way, dismissive in responding to your enquiries regarding the property you purchased. Please accept our apologies for any frustration this may have caused.
To help address your concerns, I can confirm that following completion of the sale, we did contact the seller on your behalf to request the electrical safety report.
Unfortunately, this document has not yet been provided, and while we have followed up, we are unable to compel the seller to supply it.
With regard to the property tenure, while the property was leasehold at the time of purchase, the same party also owned the freehold. As part of the transaction, the seller transferred the freehold to you, which rendered the initial leasehold position obsolete.
I am sorry if you feel our responses fell short of your expectations. Please be assured that we have made every reasonable effort, where possible, to obtain the documentation you requested following completion.
Kind regards,
Keith Trigg
Managing Director
