Dear Tamas, I am sorry to hear that you felt a member of our team was, in any way, dismissive in responding to your enquiries regarding the property you purchased. Please accept our apologies for any frustration this may have caused. To help address your concerns, I can confirm that following completion of the sale, we did contact the seller on your behalf to request the electrical safety report. Unfortunately, this document has not yet been provided, and while we have followed up, we are unable to compel the seller to supply it. With regard to the property tenure, while the property was leasehold at the time of purchase, the same party also owned the freehold. As part of the transaction, the seller transferred the freehold to you, which rendered the initial leasehold position obsolete. I am sorry if you feel our responses fell short of your expectations. Please be assured that we have made every reasonable effort, where possible, to obtain the documentation you requested following completion. Kind regards, Keith Trigg Managing Director