Dear Emma Thank you so much for your kind words and thoughtful feedback. We’re truly delighted to hear that your niece’s move was handled with care and that our team could help make a challenging situation easier. It’s especially lovely to hear your kind mention of Kat — we’ll be sure to pass along your thanks to her. We’re also glad you’ve found the tenant portal helpful and easy to use, as we aim to make communication and reporting issues as smooth as possible. Thank you again for taking the time to share your experience. Your feedback means a lot to us, and we’re always here if we can help with anything in the future. I will pass on your feedback to the team Kind regards Keith Trigg Managing Director