Worst experience Agent with whom I was dealing was giving incorrect information. Normally the job of agent is to pass correct message between owner and tenant there was complete message about that. I have been asking for keys few days earlier that was also not met. I am editing my previous message after feedback from JP. I am still of the opinion these kind of letting agency should also hear voice of tenant , based on there feedback it seems I am lying but i was sharing my experience which i have gone through but there was 0 acceptance from other side. Really sad to hear the same.
Reply from Miles and Barr: Hi Adarsh,
Your review and comments goes against the many 5* reviews we have received from our Landlord's and Tenants.
I have reviewed your case with the lettings team and can see that your comments are unfounded.
The property was clearly marketed with the washing machine not included. All of your requests respect of the washing machine were dealt with at the time. Subsequently, your Landlord made arrangements to have it removed.
The outside shed was cleared by the Landlord prior to tenancy commencement and this was relaid back to you.
The Landlord understanding of your needs for additional storage offered an option of a garage at an extra monthly cost which was clearly relaid to you and you declined. The garage was not and is not part of any of the original marketing.
You are unable to take keys until the tenancy has been executed and final compliance checks completed on the day. You requested a Sunday for which our teams take time out with their families, so the move in was accommodated 1st thing on Monday.
I am more than satisfied you have been kept fully updated by the lettings team, who have clearly communicated between the Landlord who is self managing the property and yourself.
Please don't hesitate to contact me directly on 02476 222 022 otherwise I would ask the review is removed.
John
Lettings Manager
