My experience with Miles & Barr has been very mixed. The viewing process was smooth and, once my flatmate and I had found a place we liked, the initial application process was straightforward. Following this, we were put in touch with the referencing team, who dealt with everything that needed to be completed before our move-in date. We had requested a clean, and Miles & Barr also arranged for an EICR to be completed as part of the necessary legal requirements. The cleaning and EICR were both completed, although our move-in date was pushed back by a week due to contractor availability. We were then told that a new consumer unit needed to be fitted, which the landlord agreed to and was subsequently completed. Unfortunately, the communication throughout this period was very frustrating. The referencing team were very difficult to get hold of directly, and on most occasions I had to contact the sales team and ask them to forward my call on to the referencing team. My flatmate and I had to chase for updates almost daily, and very little information was proactively communicated to us. For example, we only found out that the new consumer unit had been agreed to and fitted because we phoned to ask for an update. As our move-in date depended on this work being completed, the lack of communication made it difficult to plan things such as van hire, broadband installation and setting up our utility bills. Since moving in, we have had a few small issues, but our property manager has been responsive and proactive in dealing with them, so I am hopeful that this will continue. Overall, the initial letting process was good, but the communication and management of the period leading up to our move-in could have been much better.