Dear Jacqui, Thank you so much for your lovely review - it truly means a lot to our team. We’re so pleased to hear that Rhys made you feel comfortable and well looked after. He takes real pride in being approachable, patient and making sure everything is explained clearly, so your feedback will mean a great deal to him. It’s wonderful to know you felt able to ask questions and take things at your own pace - that’s exactly the experience we aim to provide. Thank you again for taking the time to share this and we’ll be sure to pass your kind words on to Rhys. Best wishes, The Miles & Barr Team