Dear Paris, Thank you very much for taking the time to share your feedback. We’re really pleased to hear that you found our team professional, courteous, and attentive to your needs — that’s exactly the level of service we strive to provide. We’re sorry to hear about the delays in communication you experienced. We’re currently reviewing our internal messaging system to ensure enquiries come through quickly and reliably. Thank you again for your helpful feedback and your kind words — we’re always here to help with anything you need. Best wishes, The Miles & Barr Team