Thank you for sharing your experience with us. We value your feedback and are sorry to hear that your recent interactions didn’t meet your expectations. The rental market is incredibly fast-paced, and properties can sometimes be listed and rented within hours. While we aim to provide early access to those already registered with us, matching viewing times, especially on weekends, can be challenging due to high demand. Regarding the request for your details again, we apologise for any confusion, but we routinely verify that all information is current to provide the best possible service. While staff holidays do occur, please rest assured that emails are monitored in their absence, so support remains available. If you’re still searching for a property, we are happy to assist you. Please feel free to reach out to us.

Dear Mr K, Thank you for sharing your feedback with us. We understand your frustration, and we would like to take the opportunity to address your concerns in a way that reflects the efforts we’ve made on your behalf. When we took over the management of your properties, we inherited challenging tenancies that were already problematic, including significant rental arrears and properties in need of improvement. These issues were not of our making, but since taking on the management, we have worked tirelessly to resolve them. Our initial focus was on clearing the substantial arrears, which have been fully settled through our efforts. As you have acknowledged, we have consistently provided detailed property visit reports, which document the condition of the properties at the point of transfer and regular intervals thereafter. The tenants' living standards were already below acceptable levels when the property management was handed over to us, and unfortunately, these issues persisted due to the lack of proactive management before our involvement. We must also remind you that damage caused by tenants before our involvement is particularly difficult to rectify, especially when negative behaviours have already been established. Without an initial inventory to assess the property’s condition at the start of the tenancy, it has also been challenging to hold tenants accountable for damage that pre-dated our management. Regarding the closure of the Lichfield office, this was a planned transition and has had no impact on the management of your properties. Both properties are located outside the Lichfield catchment area and continue to be serviced by the Bloxwich office, which is the closest branch and only a 5-minute drive from each property. On the delays you’ve mentioned, we assume you are referring to the ongoing deposit dispute following your latest tenant’s departure. As we have previously explained, deposit disputes are subject to an external adjudication process, which can take time. While we remain fully committed to assisting you through this process, please bear in mind that the timeline is beyond our control. Rest assured, we will continue to chase this matter on your behalf and provide updates as soon as we have any news. Finally, we’d like to acknowledge the tone of your feedback. We recognise that property management can be stressful, and we fully empathise with your concerns. However, we feel your comments do not fully reflect the immense effort we have made to address the problems we inherited. It’s also important to note that dissatisfaction with previous agents has been a recurring theme, suggesting these challenges have persisted beyond our involvement. While we understand your frustration, focusing solely on issues beyond our control overlooks the significant progress we’ve made, particularly in clearing the substantial rental arrears. We must also remind you that the tenants who left the properties in these conditions were not placed by us. Their actions are the root cause of the challenges we have faced, and we believe your frustration would be better directed towards them, as they are ultimately responsible for the state of the property. We have always acted in your best interests and have worked tirelessly to improve the situation, despite the challenges we inherited. We hope this response helps provide clarity and context, and that it demonstrates the care and effort we have invested in managing your properties. Kind regards, Lisa Bills Lettings Director

Dear Carolyn, We’re very disappointed to read your comments and feel it’s only fair to provide … More

Good evening We are saddened to learn that your recent interaction with our Cannock branch did not meet your expectations. It's truly disheartening to hear that the service you received fell short of what we aim to provide, especially when we were recommended to you. Ensuring that our customers, especially those starting their property journey, feel valued and appreciated is of utmost importance to us. We recognise the significance of this and are dedicated to addressing any concerns that may have left you dissatisfied. We would greatly appreciate the opportunity to engage in further conversation with you to address any concerns you may have and to support your future property needs. Please contact the office on 01543 468846 to discus this further. Kindest regards Webbs Estate Agents

Good Morning Stephen, All of the Team at Webbs Estate Agents are disappointed to receive your review. We know how frustrating the property market has been at times and can sympathise with your situation. It would not be fair to not put the review into context and therefore need to explain the events that arose to your frustration. You viewed a property that we were marketing for a Vendor from our Cannock Office. You put an offer into ourselves for the Property which was relayed to the Vendor, the vendor advised that they would accept this. The next day we received an offer from another couple who had viewed the home the same time as you. They offered an additional £5,000 more than you had. We have a legal obligation to put this offer forward to the Vendor. The vendor decided to proceed with the higher offer. Our job as an Estate Agent is to act in the best interest of the Property Owner. They are the ones who have entered into an agreement with ourselves and also who are liable for our Fees. A £5,000 increase on your offer is not an insignificant amount of money and therefore our Vendor wanting to accept this was not unreasonable. I would ask yourself if you had received an increased offer of that amount of money on a property you were selling, would you want your Estate Agents to put it forward to you? The answer would be a resounding Yes. We wish you all the best in your property search.

Good Evening Janet We are disappointed to read this review. We can see you contacted our offices to arrange a Market Appraisal. We tried calling your number but were unable to make contact. We sent you an email on the 16th of October at 9.44 am to answer your questions and to arrange an appointment. I suspect this email is in your SPAM or JUNK email folder. We would love to be able to assist you please do give us a call on 01543 468846 or respond to the email.

Good evening We are saddened to learn that your recent interaction with our Cannock branch did not meet your expectations. It's truly disheartening to hear that the service you received fell short of what we aim to provide, especially when we were recommended to you. Ensuring that our customers, especially those starting their property journey, feel valued and appreciated is of utmost importance to us. We recognise the significance of this and are dedicated to addressing any concerns that may have left you dissatisfied. We would greatly appreciate the opportunity to engage in further conversation with you to address any concerns you may have and to support your future property needs. Please contact the office on 01543 468846 to discus this further. Kindest regards Webbs Estate Agents

Dear A M We are saddened to learn that you have experienced issues with repairs on a historical let that we may have managed. It is difficult for us to comment on past maintenance matters on such an old tenancy, however, we can assure you that we work tirelessly with our landlords, tenants and contractors to ensure that all essential repairs are completed as promptly as possible. We have also had a full management re-structure in recent years and would hope that should you require a rental property in the future, we would be able restore your faith in letting agents. Kind regards The Lettings Team Webbs Estate Agents