During worrying times my girlfriend has been promised a phone call over 3 days ago relating to the purchase of our new house and we are still waiting , when I ring there is no answer during opening hours. Beginning to think we should have gone with different agent. Shame because until last week staff had been very helpful, now don’t want to know.

Arranged a viewing for a rental property for mid Jan. I didn't think I could make the booking so emailed in to cancel, I got no response. I then emailed in again to advise I could make it & again, no response. I drove there & luckily they were there waiting for us. I advised I wanted the property & he said I would get a call back on the Monday to put deposit down. I didn't receive a call & had to chase. I then received a link to the Goodlord app where I had to put in all my referencing details. Upon viewing the property I didn't realise I was in a 12 month lease until May 2019 & was only made aware when I asked for a reference. However it was a cheap property that I could afford on my own (£450PCM), my partner could afford the rent of the house we were applying for alone so I didn't think it was a problem and went ahead with the application. All my references had been checked and passed to the agency, a week went by and I heard nothing. I rang the office & was told the lady who answered wasn't in lettings & can't advise when they'll be back however I'll get a callback - never happened. I called again 3 days later & was told rudely, "you can't afford two rents so you've failed the application & there's nothing we can do." I wasn't happy to hear that, especially because me and my partner rent a business property & mentioned that several times - however an extra residential property was the end of the world. I advised the man on the phone that I have the money to pay myself out of my lease (total of roughly £1500), however I am not going to unless my application is put through because if do and then my application gets declined I am going to be homeless. I also had a guarantor but nothing I said was being heard. He said he would see what he could do & would call me back that afternoon, then hung up on me. I didn't receive a callback, so called the office again & a woman answered who informed me that she would get them to call me in the morning. I was working away that morning so asked for an email instead, which she agreed to & never happened. I left it another few days and then got sent an email requesting a guarantor. I sent the details over to Goodlord and then waited. My father-in-law was the guarantor for the property, and on the 25th January he filled in the paperwork infront of me. (I have a screenshot of his signature on the agreement, and a confirmation email from the same date). He submitted everything & we waited. Again no call, no email, nothing. I rang to chase & the office advised he hadn't done it, I contacted Goodlord who said he had done it & then said he hadn't. They resent it & I watched him fill the form out again. Then got a request through for his payslips to be provided as proof of income. I scanned his payslips & uploaded them for him, however when I called to chase I was told they hadn't been received. My father-in-law then called & was told that the payslips had been uploaded but had gone somewhere else & could he upload them again. He wasn't happy with his information being "lost" so he asked to email them to somebody directly, which finally happened & the guarantor form went through. I heard nothing for over a week, I rang the office on the 4th to see what happened & was told everything had gone through & we can organise to the get the keys. Called on the 5th and got it on the 6th Feb @ 12pm. £170 EACH for admin fees and £120 for grntr! Webbs did nothing & I am not happy I had to pay them £500 for me to call them constantly. I filled it out, paid & asked to pickup the keys on Thurs, was told landlord is busy and can't meet me until Saturday night. I was away on Saturday and informed Webbs I can only make it at 9am. Said that was fine. Get there and noones there, I ring Webbs & was told I agreed to Sat night - not true. Then rang landlord & he arrived promptly & gave us the only set of keys he had - because the others were at Webbs! We had to go & get them from Webbs - as the letting agents they were meant to meet us! Poor service & not worth the extra fees.

Arranged a viewing for a rental property for mid Jan. I didn't think I could make the booking so emailed in to cancel, I got no response. I then emailed in again to advise I could make it & again, no response. I drove there & luckily they were there waiting for us. I advised I wanted the property & he said I would get a call back on the Monday to put deposit down. I didn't receive a call & had to chase. I then received a link to the Goodlord app where I had to put in all my referencing details. Upon viewing the property I didn't realise I was in a 12 month lease until May 2019 & was only made aware when I asked for a reference. However it was a cheap property that I could afford on my own (£450PCM), my partner could afford the rent of the house we were applying for alone so I didn't think it was a problem and went ahead with the application. All my references had been checked and passed to the agency, a week went by and I heard nothing. I rang the office & was told the lady who answered wasn't in lettings & can't advise when they'll be back however I'll get a callback - never happened. I called again 3 days later & was told rudely, "you can't afford two rents so you've failed the application & there's nothing we can do." I wasn't happy to hear that, especially because me and my partner rent a business property & mentioned that several times - however an extra residential property was the end of the world. I advised the man on the phone that I have the money to pay myself out of my lease (total of roughly £1500), however I am not going to unless my application is put through because if do and then my application gets declined I am going to be homeless. I also had a guarantor but nothing I said was being heard. He said he would see what he could do & would call me back that afternoon, then hung up on me. I didn't receive a callback, so called the office again & a woman answered who informed me that she would get them to call me in the morning. I was working away that morning so asked for an email instead, which she agreed to & never happened. I left it another few days and then got sent an email requesting a guarantor. I sent the details over to Goodlord and then waited. My father-in-law was the guarantor for the property, and on the 25th January he filled in the paperwork infront of me. (I have a screenshot of his signature on the agreement, and a confirmation email from the same date). He submitted everything & we waited. Again no call, no email, nothing. I rang to chase & the office advised he hadn't done it, I contacted Goodlord who said he had done it & then said he hadn't. They resent it & I watched him fill the form out again. Then got a request through for his payslips to be provided as proof of income. I scanned his payslips & uploaded them for him, however when I called to chase I was told they hadn't been received. My father-in-law then called & was told that the payslips had been uploaded but had gone somewhere else & could he upload them again. He wasn't happy with his information being "lost" so he asked to email them to somebody directly, which finally happened & the guarantor form went through. I heard nothing for over a week, I rang the office on the 4th to see what happened & was told everything had gone through & we can organise to the get the keys. Called on the 5th and got it on the 6th Feb @ 12pm. £170 EACH for admin fees and £120 for grntr! Webbs did nothing & I am not happy I had to pay them £500 for me to call them constantly. I filled it out, paid & asked to pickup the keys on Thurs, was told landlord is busy and can't meet me until Saturday night. I was away on Saturday and informed Webbs I can only make it at 9am. Said that was fine. Get there and noones there, I ring Webbs & was told I agreed to Sat night - not true. Then rang landlord & he arrived promptly & gave us the only set of keys he had - because the others were at Webbs! We had to go & get them from Webbs - as the letting agents they were meant to meet us! Poor service & not worth the extra fees.

Awful estate agency avoid comple waste of time.

If I could give the Cannock rental team at Webbs Estate Agents zero stars, I would. Their level of incompetence, poor communication, and lack of professionalism is honestly shocking. Communication is appalling—calls and emails are ignored, responses are delayed, and nobody seems willing to take responsibility for anything. The entire process feels disorganised and unnecessarily stressful. The only time you ever get communication from them is when they want money from you. I also believe that they tell lies as each person you’re passed too has a different opinion on how things work! At the end of tenancy’s they take your full deposit even when not required. We showed evidence (receipts) that we had had the carpets cleaned and paid for a gardener weekly during the tenancy but this was ignored and the money still taken. What made the experience even worse was the way property inspections were handled. During home checks, photos were taken inside the property, including of personal belongings, which felt intrusive and awkward as they walk around your home as if it’s their home! They also tell you a date and time and do not work with you to arrange this. The complete lack of sensitivity or respect for our privacy was deeply disappointing. For a company trusted to manage people’s homes, their customer service and professionalism fall far below acceptable standards. Avoid if you value your privacy, time, and peace of mind.

still waiting to sell my house 7 months on... given up now altogether, was told the other week I had put the asking price too high when it was their recommendation anyway

Terrible customer service, rearranging viewings then cancelling them right before we were due to arrive after making plans and asking for time off work - excuses given were poor. Self-interested just avoid if possible

Really bad experience from original valuation through to viewing where agent simply failed to turn up. Promised weekly updates but happened once would steer well clear.

Webbs rented a property to my 72 year old mother, within a couple of weeks of moving in the landlords deranged sister turned up at 10pm banging the door down & trying to climb over the back fence to attempt to break into the property shouting and screaming at my mother to get out of the house. Upon leaving the property the landlord was abusive and shouting in my mother's face whilst refusing to return the deposit. Webbs ignorant staff shown no interest in helping the situation whatsoever and wanted to remove all responsibility from themselves despite my mother renting the property through them and them holding the deposit. Clearly not vetting the landlords they use in any way or interested in the safety of their customers. Terrible company, would not recommend.

Horrific customer service for lettings and they take days to get back to you, constantly have to chase for an answer. If I could give zero stars I would, avoid for lettings/renting.