Dear Mike, Thank you for taking the time to share your feedback. We are truly sorry to hear about the distressing experience your mother has gone through, and we completely understand how upsetting this situation must be for both of you. To clarify, while Webbs Estate Agents were involved in the initial rental process and secured the deposit, we do not manage the property once the tenancy is in place. Any issues or interactions between the landlord and tenant are unfortunately beyond our direct control. If there are concerns about safety or inappropriate behavior, we strongly encourage you to contact the local authorities, as they are best positioned to offer immediate support in these matters. Regarding the deposit dispute, it is important to note that landlords are required to account for reasonable wear and tear on the property. If we hold the deposit, the tenant has the right to challenge any claims made against it. The landlord will need to provide evidence of any damages, and if there is any disagreement, an independent third-party adjudicator will review the case impartially. We understand that this situation has been frustrating, and we regret that it has escalated at the end of your mother’s tenancy. Our records indicate that there was a positive relationship with the landlord during the tenancy setup, and it’s unfortunate that this relationship has soured more recently. As we do not actively manage the property, we are unable to intervene in tenant-landlord disputes. However, we are happy to guide you through the steps to initiate a deposit dispute or offer any other support where we can. We sincerely hope this matter is resolved fairly and amicably. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Lisa Bills MARLA Lettings Director - Webbs Estate Agents