Adequate

The people I have dealt with at Alex Neil were all very nice. However, as an organisation, it is not there to represent the interests of tenants. It took about five months to get an external sliding door fixed. They tried to show buyers round the flat four months before the end of the tenancy when the landlord decided to sell, and I had to remind them of my legal right to quiet enjoyment. And now I am being forced to pay Alex Neil for a landlord reference for my next flat. I have never been charged for a landlord reference before, and I think to charge for this is somewhat cheeky given the other fees we have paid Alex Neil.