Avoid, Avoid, Avoid
Honestly terrible. Staff are rude and unhelpful. The manager of the Cambridge branch should get an Olympic medal for the skill with which he dodges calls and meetings. They charge an extortionate amount in agency fees then claim every complaint you make isn't their responsibility. What on earth do they charge for then? As far as I can tell, they provide no actual services for tenants and contribute nothing. They also arrange viewings when you are leaving and then never turn up. I have probably ended up showing more people around the property than they ever have, perhaps I should get a cut of those fees. Please avoid like the plague.