Hi Ian, thank you for taking the time to share your feedback. I am truly sorry that the final handover didn't live up to your expectations and that the experience felt lacking at the end. For some context, we had arranged for the vendor to hand the keys over directly on this occasion. 35 minutes after I let you know you could head over, the vendor notified me that they had to leave with their removal team for their move to York. To avoid making you wait over an hour for me to travel back to the area to retrieve the keys, the vendor left the keys in a secure spot in the shed and sent over the photo. In hindsight, I see how this was a frustrating way to receive the keys to your new home, and I apologise for misjudging the situation. I really appreciate your feedback, as it helps us improve. Wishing you all the very best as you settle into your new home.