Thank you for taking the time to share such thoughtful feedback. It’s great to hear that Harrison provided an attentive, knowledgeable, and genuinely supportive experience during both of your viewings. Making sure viewers feel informed, unrushed, and comfortable — especially in a smaller property — is something we take seriously, so your comments really mean a lot. Your mention of how quickly he followed up with answers is exactly the level of communication we aim to deliver at our Newent office. We’re glad the process felt professional, friendly, and well‑paced for you. Harrison will be delighted to read this — thank you again for your kind words.