If I could rate the staff at Mark Ewin higher I would. From my first viewing with them I was impressed. This only improved throughout my dealings with them. The communication I got from the staff @ Mark Ewin far exceeded others, proving professionalism and passion with a personal touch. Thank you Mark Ewin.PositiveResponsiveness, Quality, Professionalism

From the beginning they set out a really clear and realistic plan of how they were going to sell the property and showed great insights with regards to using Rightmove and other platforms. They knew the area well and used their local experience to set a well balanced, realistic price. A good experience throughout the process and wouldn't hesitate to recommendPositiveProfessionalism

If you’re considering selling in Bury St Edmunds, you can expect all of the following from Mark Ewin and his team (Mark, Kym, Alison, Sharon, Laura and Barry):- An accurate appraisal of the market and a credible valuation (not an inflated price which is what chain agencies use to lure you in); good quality photography; liaison with the client on the brochure, viewings with adequate time and repeat viewings encouraged; C19 measures sent in advance to all parties; feedback passed immediately to the seller; potential buyers briefed on their position, intentions and suitability; industry and legal chain checks carried out immediately; a single centralised record viewable by all staff members at a glance; being kept informed at every stage, and a weekly update on your case should you require it. Mark and his staff use honest plain language: no ‘estate agent spiel' or flannel. If they ever don’t have the information to hand, they’ll say so and ring you back when they do. Where they score highly is that they don't hesitate to pick up the phone and ring other parties where necessary. This used to be normal practice but these days too many offices consist of young staff who simply do not know how to use a telephone or are too scared to ring a stranger and ask questions, even when a matter is urgent or requires a degree of negotiation. These things cannot be done by email – you have to pick up the phone. Even our solicitor’s staff let themselves and us down on this issue. Mark Ewin's resolved several unfortunate events prompted by our seller, their agent and their solicitor, over the phone and then confirmed in writing (email) afterward, just as it should be. They were even prepared to ring agents up and down the chain - not all agents do this. These actions, carried out in one day, put our purchase and therefore our sale and the associated chain, back on track. Mark Ewin outshone not only our previous agent but stood head and shoulders above other contenders in Bury St Edmunds and indeed everyone else we dealt with in the course of our move. I found out by chance halfway through our sale that they'd won several customer service awards, some of which were handed to them by Phil Spencer. No surprise. It was a pleasure to do business with them and to write this review, for which I’ve received no incentive or reward, other than excellent service on my sale. A traditional, plain-speaking customer-focussed firm. Take note, other estate agents: this is how it's supposed to be done. Three cheers for Mark Ewin’s. Keep up the good work! Mr & Mrs B.PositiveResponsiveness, Quality, Professionalism, Value

Very good experience at Mark Ewin, staff are very friendly and helpful, Barry in particular was very good at keeping us up to date and nothing was ever too much trouble. Definitely would use them again. Great job guys!PositiveResponsiveness, Quality, Professionalism

From the initial contact through to completion, Alison and the team at Mark Ewin Estate Agents have impressed me with their professionalism, swiftness, helpfulness & friendliness. They took the challenges resulting from the global pandemic into their stride and made every effort to make sure I can enjoy my new house & garden as soon as possible.PositiveResponsiveness, Quality, Professionalism

This agency dealt with our purchase, but I wish I had instructed them on my sale also. They have been brilliant on what turned out to be a very complex sale and purchase. They really put in the time and kept us constantly informed and updated. They went above and beyond to sort out issues with queries and I really think we only got to completion because of their hard work. I would highly recommend them to anyone. Thankyou Mark EwinPositiveResponsiveness, Quality, Professionalism, Value

Excellent, clear communication at every step. A brilliant experience that took a lot of the stress out of our house sale. We are very grateful to all the people at Mark Ewin who worked incredibly hard to make the sale happen in a timely manner.PositiveResponsiveness, Quality, Professionalism, Value

Selling your home is always nerve racking but during the ups and downs of the sale Kym was always understanding and calming. We had booked two estate agents to value our property but after meeting Mark and he explaining the market and our best selling price we instructed him straight away and we haven't been disappointed. We would definitely recommend Mark Ewing Estate Agents.PositiveResponsiveness, Professionalism

Mark was extremely honest and thorough when showing us the property. Alison went above and beyond the call,of duty in ensuring that the move went smoothly and that ourselves and the seller were happy. Communication was brilliant and all the staff were helpful and supportive.PositiveResponsiveness, Quality, Professionalism

From the first contact I had with Mark Ewin Estate Agents, I knew I was in safe hands with purchasing my property. Kim kept me informed every step of the way and made the process very smooth and stress free. Excellent company and would highly recommend their services.PositiveResponsiveness, Quality, Professionalism