Hi George, Thank you for taking the time to speak with us and for sharing your feedback. I’m glad we were able to talk through the situation and provide some clarity. We would never want any client to feel that their offer wasn’t handled correctly or that communication fell short of expectations. We take your comment seriously and will use them to review how we can improve. I’m sorry we weren’t able to find you a property on this occasion, and I genuinely wish you all the best with your onward purchase.