Dear Laura, Thank you for your feedback. We’re sorry to hear that you’ve found communication challenging during this transaction. We always strive to provide the best possible service and ensure sales progress smoothly, but we appreciate that chains can sometimes be frustrating for all involved. As an estate agent yourself, you will appreciate that even in a short chain, challenges can arise that are sometimes outside our direct control. While we always aim to keep things moving efficiently, there are times when we are reliant on updates from third parties, we have been chasing solicitors for an update but have not heard back, as you know solicitors are under no obligation to update an agent on legal work which can be frustrating. We’d welcome the opportunity to discuss your concerns directly. Please feel free to call Alison 01284 217530 on Monday morning so she can address any outstanding issues and assist in moving the sale forward as efficiently as possible. Best regards, Mark