From the initial phone call to the appraisal and throughout the process it was clear everyone at Mark Ewin knew what they were doing and dealt politely and professionally. From a recommendation, the effort put in at the appraisal was far greater than other agents and Kym really knew what she was talking about and had done her research. The online portal to see viewing and feedback was really great, along with the direct feedback received from all the team. Then the updates received throughout the sale from Sharon were excellent. All staff members were friendly and professional, and made us feel valued as a customer.