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Reeds Rains, Burnley

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Reeds Rains, Burnley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

2.00 /5

review by david Jenkinson

Reply from agent

Dear David, I am disappointed that you have only rated our services 2 stars, if there is anything I can do to help resolve this, please email me ; Burnley@reedsrains.co.uk I would welcome the opportunity to discuss with you. Kind Regards, Lisa Danylenko Branch Manager Reeds Rains Burnley

1.00 /5

17.05.2026

This company are simply a waste of space. They say a lot and do very little to resolve issues that have been soley created by them. They fail to manage expectations of tennants or house owners (landlords) and obnoxiously insist accounts are not upto date and fail to acknowledge that the mistake is one of their own staffs failure to check. I would recommend that anyone wanting to sell, rent or buy a house make sure that Reeds Rains follow everything up with a written email so that they can't deny anything!

review by Mike Davies 17.05.2026

Reply from agent

Hi Mike, we take all feedback seriously and have carried out a full review of our records following your comments. At present, we are unable to locate any account, tenancy, purchase, sale, or correspondence under your name on our system, so we cannot investigate the concerns raised. We would welcome the opportunity to look into this properly — please contact our office directly on 01282 429191 with the property address and any relevant details so we can identify the matter and assist further.

1.00 /5

A disgraceful experience from start to finish. We were ignored, sidelined and then pushed aside. The attitude of the inspectors, online and phone staff and especially the estate agent who was laughing and joking with prospective new …

review by Matthew Wrigley

Reply from agent

Thank you for your feedback. We’re sorry to see this and appreciate you bringing these concerns to our attention. We take all feedback seriously and would welcome the opportunity to address the issues you’ve raised. We have attempted to … More

1.00 /5

In my experience, the Reeds Rains letting manager, Phil, was extremely rude. When I spoke to him over the phone, his tone came across as shockingly aggressive and hostile — it genuinely felt like he wanted to bite my head off. I’ve never encountered such unprofessional behaviour from someone in a managerial position. I’m still in complete shock and to be honest im pretty disappointed.

review by Sara

Reply from agent

Hi Sara, thankyou for your review. We apologise that you feel the call was handled this way, however all pre-qualifying questions asked regarding potential viewings and applicants are standard procedure. We are more than happy to book you in for a viewing on available properties should you wish to ring and register. If you would like to discuss this any further, please do not hesitate to get in touch on 01282 429191  Dawn Stuttard- Branch Manager

1.00 /5

Awful treatment. After the death of my Mum, and my Dad with Dementia in a care home, I asked for a valuation of their property which is in good condition. …

review by deborah driver

Reply from agent

I feel sad that you consider me to be rude, condescending and unprofessional. Especially as I spoke about the personal loss of my parent too. I did show you a copy of the land registry and we both know what was on there. I have noticed you … More

1.00 /5

I wouldn't recommend this estate agent they discriminate people with pets and people on benefits and disability not helpful at all

review by Trevor O'Horo

1.00 /5

Discriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to double check information i had already provided in my initial enquiry. Sloppy, and could have wasted a whole day of my time which they obviously dont care about and no apology after all this. In a nut shell vile.

review by Joshua Dooley

1.00 /5

Disgusted and very annoyed 😡 …

review by Chris Sharp

Reply from agent

Dear Chris, I am sorry you felt disappointed with our service. With the overwhelming amount of applicants for each rental property, we have customers that miss out. I understand your disappointment. Our Lettings Manager Lorna spoke to you about keeping you posted with other properties that may be of interest coming up. Should you wish to do this or discuss anything further please do not hesitate to contact me directly on 01282 429 191. We are sorry that we were not able to help you on this occasion. Kind Regards, Lisa Danylenko Branch Manager

1.00 /5

Been trying to book a viewing on the same house for over 2 weeks with people saying they would call us back, no calls back. When pulled up on it the lady on the phone was so rude absolutely terrible.

review by Esme Plumb

Reply from agent

Dear Esme, I cannot find your contact details on our system to get in touch about your review. I take all feedback seriously. I would like to speak to you about your experience and try to put this right. Please can you call me on 01282 429 191 or email me burnley@reedsrains.co.uk? Thank you, Lisa Danylenko Branch Manager

1.00 /5

20.08.2021

Very unprofessional

review by Kim Holland 20.08.2021

Reply from agent

Hi Kim, Thanks for your feedback. I would be interested to discuss with you your negative review. Please feel free to call or email me 01282 429191 or lisa.danylenko@reedsrains.co.uk