Wendy Taylor - Frosts

Wendy Taylor delivered what I can only describe a wonderful customer centric experience. - Delivered all her promises on time. - Prompted me when to get money and forms in - in order to avoid delays. - chased all the answers I wanted and responded soon after asking questions. More people like Wendy will make renting more pleasurable.

Wendy is a real asset to the letting business at Burnham, she was very good with us and our tenant during our interaction with them as a landlord. But our experience of the rest of the letting team is disappointing. You need to chase, chase and chase to get anywhere. Emails not replied to, phone messages never returned; their attention to detail is really lacking. The experience has put us off letting the property in the future.

Frosts had our family house on the market for four months and managed only five viewings. They never made any proactive calls to update me and often failed to return calls. I have now changed to another agent. I would not bother using them again.

Mark jones is lier . Don’t use this estate agent when thugs in the office ThanksNegativeResponsiveness, Professionalism

Having dealt with letting agents for many years this lot take some beating for being at the bottom of the pile. Tread careful if you are renting and make sure your paperwork is in order.NegativeQuality, Professionalism, Value

Very poor management specially mark jone

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

Mark is lier he never been transparent with client he allows twice surveys on the house which wasn’t on sale. Very unprofessional please be careful with them ThanksNegativeResponsiveness, Professionalism