Just the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.

One star for your Windsor branch who I cannot find on here! Think they should focus more on being estate agents instead of financial advisors with their sarky little attitudes. Trying to belittle people who probably even get paid more than them!

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.

I rented a house through Windsor Branch and dealt with Jackie Thomson. Worst possible customer service! Took nearly 2 months to get my undisputed deposit back ( luckily I didn't need the money). I then had to go to the Tenancy Deposit Scheme to get the rest of my deposit back, luckily I had proof that they were trying to claim damages from me that was on the check in report or on their own photographs before I moved in. Really glad TDS found in my favour and I got most of my money back! I would never rent or buy from this branch as the behaviour is unethical. I'm happy to show my report to anyone that needs it! Just really glad that the people that came to view house when we still lived there saw how badly we were treated and decided not to rent from them! Please make sure every bit of damage is on your check in and don't believe when they say it doesn't matter as fixtures are old as they try to withhold your deposit. They did same to tenants before me too!

Horrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...

Just wanted to say what a great service we had from the frost partnership in windsor ! Nicola was a great help from start to finish helping to make the move as smooth as possible with no stress which when you have 3 children is a great bonus 😊Great contact from start to finish !!! Would definetly use again 😊

Poor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.