Dear Robert, unfortunately, we cannot identify your name on our database, therefore we would ask you please to contact the office you have been dealing with to discuss the issues you raised. Meanwhile, please note that Symonds & Sampson welcome and encourage feedback from our clients but do not enter into dialogue on public websites. We will review any issues raised in a professional and most importantly, confidential manner including through our formal complaints process, details of which can be found on our website.

Dear Laura, unfortunately, we cannot identify your name as a tenant within one of our managed properties, therefore we would ask you please to contact the office you have been dealing with to identify the property in question and receive an … More

Dear Zenia, I wonder if you have left this review for the wrong agency, as here at EweMove North Leeds, we have no records of any inquiry from you.

Helen we only charge for valuations in writing if the house is not coming to market like other agents. We can’t value for free if you aren’t selling unfortunately.

I am surprised to read your review. I can not see you registered on our system, if you would like to contact me I would be happy to discuss. Richard Kerpner 07970237304. Fine & Country Head of Sales Chepstow.

We are ever so sorry but this appointment is not in our diary as explained on the telephone when you called. We did endeavour to put another appointment in the diary but you refused. I am sorry we couldn't help at this time.

If something has not met your expectations we would love to hear how and why - it’s the only way something can be improved - please contact mike@rklucas.co.uk