I had really bad experience with their lettings at the end of the Tenancy.

Poor communication

Too many changes in staff, seem to deal with someone different everytime I call,

I had very bad experiences with this agency as a tenant. Would never recommend them. Some staffs are really rude and unprofessional too.

Do not be deceived by the overall appearance of Property Centre or by the positive reviews you may come across. Based on my experience, I would advise anyone dealing with this agency to proceed with extreme caution. Make sure that all promises, agreements, and important discussions are confirmed in writing. Do not rely solely on verbal assurances, as having a written record can save a lot of trouble later. In my experience, the agency's priorities appeared to be heavily aligned with the landlords' interests, leaving tenants with limited support when issues arose. I also felt that they were quick to collect payments while showing far less commitment when it came to resolving tenant concerns. There were also situations involving contractors that left me feeling uncomfortable and raised questions in my mind about how certain matters were being handled. While I cannot comment on the reasons behind these situations, they contributed to my overall lack of confidence in the agency's professionalism and transparency. A couple of friends had warned me about this agency beforehand, but I chose not to pay much attention to their advice. Looking back, I wish I had taken those warnings more seriously. I would strongly recommend doing thorough research, asking questions, and obtaining everything in writing before deciding to deal with The Property Centre.

Truly awful company to do business with. Used them to try and sell our vacant house when we had moved a long way away. When viewings started being cancelled on the booking app we called for an explanation. Can you believe they had lost the house keys! They never called to tell us this, and dare they deny this as phone records proved it. When, where, how long for? They had no answer. They appear to have no key security system in the office. They just asked if we could get some more cut! We requested payment to cover replacement locks I had fitted by a neighbour at cost but all they offered was to get a couple of new keys cut. Not until we had exhausted their complaints system with the next stage going to the Ombudsman, they payed up, and quote " we dont want to waste any more time on the issue" Complaint still lodged with the ombudsman which I cant go into until investigated. Be warned, you sign up with them, you are locked in for 20 weeks unlike other agents where you are free to leave at any time. 20 weeks is a long time to have to stay with a shambles of an outfit. They talk the talk but wow, they are so poor. Total disregard for the the security of our property, losing keys and not changing locks invalidates most insurances. Went to another agent in Thirsk, world's apart in service.Truly awful, they are extremely obnoxious when you make a complaint, especially Andy in Thirsk and the owner Chris. As soon as theres a problem., they show their true colours. Avoid, theres so much better to choose from in Thirsk.

Do not rent from this company. Awful experience, hard to get hold of and don't fix any issues in reasonable time. Rented for 3 years and they tried to get £500 of our deposit after leaving the place professionally cleaned with receipts. Disputed through TDC and got most of it back - don't put up with these people.