Starkings & Watson - Brundall

Recently sold my house with Starkings and Watson, the customer service they provide is on point and their communication was much stronger compared to another estate agent I used. Karen was excellent at communicating updates, handling queries, and Sam went to a lot of effort to call back even past the end of a working day if they missed a call from me. That shows a lot of care and effort. Janet in the after sales was really attentive and was excellent at communicating the sales progression every week. She was a joy to speak to and we had a good chuckle! These staff deserve a 5 star rating. Their performance is why my partner is now selling their property with Starkings. My only critique, hence the 4 star rating, was due to their association with a Solicitor they recommended. My 1st chain fell through due to my buyer using this Solicitor, and a check that could have been done early on by them was left until exchange and my buyer failed this meaning the whole chain fell through. Meaning abortive fees for me to pay. You can imagine my anxiety when my next buyer used them too, but thankfully this time it completed, although they weren't great for them either. That Solictor's communication during the sales progress wasn't great and Janet really had to push to get answers which I really appreciated from her. I'd recommend that they review their partnership with this particular Solicitor.