Starkings & Watson - Brundall

We have just sold our property through Starkings and Watson in Brundall and have nothing but praise for the team there. From the very first valuation meeting, through the sales and after sales process the team were professional, friendly, patient and were always on hand to assist. Most of our dealings on the sales side were through James and Ana who were excellent. They took the time to discuss with us the best features of our property so that they were able to focus on these points when conducting viewings with potential buyers. The team always obtained feedback post viewings which they provided to us very promptly. We also used “The Street” app so were able to see who had viewed our property and their comments. The app was also useful for keeping track of upcoming viewings. On the post sales side, we mainly dealt with Tracey who was fantastic. She introduced herself and set out the process from the get go so we knew what to expect. The further into the process we got, Tracey was constantly chasing down updates on our chain and with solicitors. As we got closer to exchange she was very patient with us as there were days when we would be on the phone multiple times trying to find out what was going on. At no point were we made to feel like we were being a nuisance and the team were completely understanding of the stressful situations we found ourselves in at times. Ana also assisted right at the end as we got over the line and finally exchanged contracts. We did find that on most occasions when we tried to call the office, the phone was not answered and a message was received saying that someone would call back. Do not let that deter you as someone always did return our call when they were able to. Overall, we have absolutely no hesitation in recommending this team to anyone thinking of selling their property.