Good Evening Wayne, as per many of our reviews you can see we work with a number of different clients. These include first time sellers, and clients who are ill or have dementia - where we actively invite their family to be involved. Our contracts are written clearly, with all important points in bold. As discussed we have three places to sign, one of which is an ‘initial’ which confirms we have clearly explained the agreed contract period and fees. We have tried to offer resolutions to you, and are disappointed that your initial reaction is to try to impact our reputation. We continue to have active dialogue with your Mum (our client) to ensure we can move forward positively and ultimately achieve the sale she desires. As you know we were invited to market the property several weeks after the valuation, and this was due to the service she has received from us. I hope we can find a resolution. Chris.