Good Evening Mark - I am sorry to read your comment. I can’t find any client with your name on our system? Please DM me your address and I will call you tomorrow first thing. As you will see from our other reviews, communication is our top priority. As with most companies in the UK we have been slowly returning our team back to the office, and of course this has been a challenging time for us. However as a team we felt we had been in touch with everyone. I can only apologise if we have missed you and I look forward to hearing from you to discuss the best way forward for you. Chris.