Awful. Authorised work to my property that I never instructed. Wrong address on tenancy agreement so had me down as living with the tenants. Happy to take your money and then wash their hands of you. You’ll be promised the world and then they’ll not care. It’s been a truly distressing experience experience and all you get is apologies for constant mistakes. I’ve given alot of money to this company to be accused of being disrespectful when staff have accused me (their client) as lying. If you are planning on having your property managed then save yourself the headache, trauma & money by going elsewhere.