Northwood - Bristol

Unfortunately a terrible experience with Northwood. Hard to get hold of with empty promises of a call back and was not kept up to date on the status of a house we had signed for. After we had signed and paid agency fees for a property, over a month later whilst waiting for a move in date, we were told the landlord no longer would accept a pet which had been agreed previously - hence going ahead in the first place. In my opinion this was an excuse for something else, whatever it was, we should have been informed much earlier before paying out any money, and completing hours of paperwork.