Martin & Co Bournemouth

Reply from Martin & Co Bournemouth: Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our team did not meet your expectations, and we appreciate that the issues you describe caused frustration and concern. As a professional letting agent, we have a responsibility to act on concerns raised regarding property condition, maintenance, heating, damp and safety. Any inspections, quotations or specialist recommendations provided during a tenancy are intended to help landlords make informed decisions and ensure compliance with relevant housing legislation and standards. Some of the matters raised during the tenancy related to pre-existing property issues that only came to light after management commenced and were subsequently investigated and addressed in line with our responsibilities as a letting agent. We are committed to maintaining high standards across all properties under our management and to helping landlords protect the long-term condition, value, compliance and profitability of their investments. Where urgent concerns are identified, we have a duty to act promptly and make appropriate recommendations in the interests of all parties. This may include obtaining specialist reports, recommending remedial works, or arranging temporary measures where necessary. While landlords may not always agree with the recommendations received, they are provided in good faith and with the aim of protecting the interests of all parties. Matters relating to tenancy termination, management fees, maintenance works and deposit administration are handled in accordance with the terms of the management agreement and the relevant tenancy arrangements. As is often the case in complex tenancy matters, there can be differing views regarding the circumstances and outcomes involved. We are pleased to see your positive comments about Camilla and will ensure your kind words are passed on to her. She is a valued member of our team, and we appreciate your recognition of her efforts. Should you wish to discuss any aspect of your experience further, we would welcome the opportunity to speak with you directly. Kind regards, The Martin & Co Bournemouth Team