Currently undergoing a horrendous end-of-tenancy nightmare with this branch. They were extremely welcoming at the start of the tenancy. Then less than two years in, they announced, cheerily, via an unexpected phonecall, that the house was up for sale, giving us less than two months to find a new place, no help finding an alternative, and all they want to do is quibble about exactly how much money I owe them! They know we have a small baby, and they do not care. I have rented in three countries. These are THE worst. Beware!!
Reply from Martin & Co Bournemouth: We really sympathised with the tenants, after we learnt that the landlord had decided to sell the property. We initially telephoned the family to act in an empathetic with them before we served the statutory two months’ notice to give an explanation of the situation. We requested from the husband a full specification of their requirements and offered to look for a comparable property in their area of choice, without charge, but could not find what they required. We understand they found another rental property and we agreed with our landlord to only partly charge the final month of the tenancy as a gesture of goodwill. The tenants have accepted that they incorrectly calculated the rent money due for the final 20 days and have now agreed to pay this amount. As a Lettings company we represent the landlords' wishes and it is their prerogative to sell their property. We acted in a professional manner and respected our duty of care to both the tenants and the landlord.
Philip Skorochod
