Martin & Co Bournemouth

Just rented a flat from Martin and co in Bournemouth and they helped make the whole thing much easier. Holly was very lovely and worked hard to get viewings to suit my schedule and Mike was very friendly and helpful when it came to handing over the keys - unfortunately once I moved in my experience changed. They started being useless at getting back to me and I've had to chase them on numerous occasions. I also feel charging £24 referencing fee for effectively 20 mins work is disgusting, especially after already paying a substantial amount to a new estate agents in order to move. It was even more frustrating having to pay the fee after learning that the new estate agents don't charge their tenants and it appears that different branches of Martin and Co also don't charge a referencing fee. Furthermore, I was shocked to see such differences in charges between branches of Martin and Co with Bournemouth charging significantly more. This has definitely put me off ever dealing with them again in the future.

Dear Kamil, we would like to hear from you again. We really hope that you will give us a 2nd chance. We are here to help you. MartinCo Bournemouth Team

Our review is based on facts only and is related to the letting team Bournemouth office. We had almost three months nightmare dealing with Maria and one occasion with the Director Philip. After they found the tenants and all was great until the quotes started on the daily basis. Here what they were: Painting-£1800, reseal toilet-£40, cleaning-£180, oven-£80, carpet-£120. The flat never needed any of those to start with. And because we didn't comp-lay the complaints started from the tenants. Martin & Co requested the damp and condensation specialist, hot & heaters not working. We were reported to the council and threatened up to £7000 charges. This continues with the ridiculous quote for damp removal of 11 000. Martin & Co reported to us that the tenants like to move out and we agreed with them and we wanted to do it by the Law. For that we were charged £720 for termination of the contract. For the first month we received £95 rental for the second £269. We were charged for new heaters unnecessary. The tenants left a lot of rubbish and broken furniture in the flat and didn't removed it with the excuses. We had to refund their deposit in full because never agreed to pay to Martin & Co for inspection and the photos weren't enough as proof. With a very big regret we sharing our bitter experience with that particular team. Their rudeness and careless hit us a lot. We dealt in the pass with Martin & Co in other towns and they were great, but that team is beyond worse than any other letting agents. If you are a landlord please think first before deciding on hiring them. And to finish whit a positive vibes. There is a outstanding agent Camilla, she deserves full 5 stars for everything she has done for us. Thank you, Camilla.

AVOID! I had an extremely disappointing experience with Martin & Co Bournemouth, particularly with Philip Skorochod. His behavior was highly unprofessional, rude, and dismissive throughout our interactions. Communication lacked basic respect and courtesy, and the overall experience left me feeling very uncomfortable and undervalued as a client. I would strongly advise others to think carefully before dealing with this agency, as customer service and professionalism were far below what I would expect from an estate agency.

Me and my partner rang on thursday 4th june at 3.45pm- ish. The lady that manages the letting was so rude (don't know what her problem was), that we decided to not use them. I usually deal with the martin & co in poole and they friendly and welcoming... M&C you have lost a customer 👎 …

Just received a cold call from this company this morning, claiming that they had a text from me at the beginning of January, asking for a valuation for my property. I told the man on the phone I hadn't sent a text and he said I did. I told him I would not want a valuation because I do not own my property at which point he hung up. I can only assume they are cold calling people who may originally have been on their books years ago to try to get some business. I would like to have put 0 stars, but it won't let me post with 0 stars.

Very poor communication and incorrect advice. Caused much unnecessary stress. Would not recommend.

Not very cooperative, hide contract clauses and use that later for their own benefit. Worst agent I have ever known. Especially in terms of returning your deposit. Thank God there always a third party involve, otherwise they would have not returned a single penny back of mine. Took 45 days rent extra, which is approx 1300.