Wow where do I begin I rang regarding a letting at Primrose Close Morton for myself and my elderly Mum who suffers from Alzymers I said I was a full-time carer for my Mum and I was on housing benefit and benefit payments I was told no problem we could apply at present we live in Halifax and need to move to Bourne for support from my Son and Daughter in law so the lady at the lettings team said do you have wattsapp I said yes she said we are doing viewings on 3rd October We could facetime you at 11 .15am and show you the property so today I paid for a private carer to sit with Mum whilst I was doing the virtual viewing at 11 40am I hadn't heard anything so I called the shop a male employee said oh yes there are 7 viewings and 2 virtual viewings I will call the agent and see what's what and call you back so at 12 30 still nothing I emailed the estate agent asking what was going on I got a email back saying I'm out the office till 9th June ???? I rang back at 13 10 I was told we don't do virtual viewings on wattsapp we send you a video of the property which we've done but they hadn't so I said why was I given a 11 15am appointment if you just send a video the employee said I have no idea this has been a joke lead up by the garden path landlords and estate agents treat tenants like something you tread in if you can't send a email with the correct date your back in the office then god help us if your selling and letting our properties you have no customer care or service and if you are going to lie then make sure your all singing off the same hymn sheet because today was a total joke and full of lies and if you wish to challenge what I have said please do I have kept all the emails you sent me and I'm very happy to put them on social media showing my 11 15am appointment AVOID THIS LETTINGS AGENCY AT ALL COST I respond to your reply below you've gone for the usual response we will learn from this that doesn't alter the fact I have not had a personal apology by phone etc I did receive a email from a member of your team today with the opening line Good Morning Mr Ackroyd I hope this email finds you well????? How sarcastic like I've stated you treat people like me who apply for property. I've prices of meat and throw us to the dogs well no more as I said in my email today I'm taking legal action on Friday to claim back the money I paid out for someone to look after my Mum whilst I was supposed to have a virtual viewing and then it's time local and national press look into how we are treated by estate agents like you I will say it again AVOID THIS LETTINGS AGENCY AT ALL COST THEY TELL YOU JACKONORY STORIES